Services
Collections
At VWA, we know how critical it is to your bottom line to recover the funds which might have otherwise been considered non-collectable, while simultaneously maintaining your exisiting customer relationships. Our exceptionally qualified teams of specialized collection expertsare focused on motivating slow or non-paying customers across multiple industries.
Experience- Unique among our competitors, VWA leverages its experiences and expertise as a Fortune 1000 service provider and "thought-leader" to our 3rd party operations. Always with a proactive view of personnel, processes, and technology we strive to bring to market innovative improvements to drive better results for our clients. VWA's commitment to training, skill set development, continuing education and career planning make it an "Employer of Choice."
Compliance- All new employees receive full FDCPA, HIPAA and State collection-law training in addition to competency testing. Each employee must complete and test on all collection laws and regulations prior to working on collection files. VWA employees continually receive refresher and emerging issues training. In order to remain compliant, the compliance department administers FDCPA, HIPAA and State collection laws training and testing through the year.
Each department incorporates a training and knowledge specific intranet site. Management and leadership disperse relevant information, and team use the site as a centralized repository for documents and training materials.
Visibility- VWA introduced web services and online placements to the industry. Our state-of-the-art proprietary software has been researched and developed over the years with hands-on experts who know exactly what functionality a collections system needs to quickly locate, track, assess, code, and collect on a claim. We offer premier security, management tools and reporting and real-time online tracking.
VWA has various reports available for our clients to choose from that provide either detail or summary level reporting on the portfolio(s). Reporting is available based on client requirements. Our system is capable of creating automated reports that deliver via email to any email address as needed. Reports are also available online through our secure client access website.
Quality- Our technology is crucial in effective monitoring of compliance, and production. Managers review system alerts and reports based on:
•Focused productivity and controls compliance
•Accounts worked per hour/day
•Account aging
•Call and Account Note reports
•Effectiveness Collection Index and Advanced Scoring
Our measurement system relies on both system quantifiable actions and VWA internal audit teams. Both provide production and overall quality assurance for VWA management and clients. Our rating systems for measurements ties to employee compensation.